Support Activity Archive - Bitwise https://www.bitwiseglobal.com/en-us/blog/tag/support-activity/ Technology Consulting and Data Management Services Tue, 07 Mar 2023 10:50:20 +0000 en-US hourly 1 https://cdn2.bitwiseglobal.com/bwglobalprod-cdn/2022/12/cropped-cropped-bitwise-favicon-32x32.png Support Activity Archive - Bitwise https://www.bitwiseglobal.com/en-us/blog/tag/support-activity/ 32 32 Enabling Efficient Production Support Activity https://www.bitwiseglobal.com/en-us/blog/enabling-efficient-production-support-activity/ https://www.bitwiseglobal.com/en-us/blog/enabling-efficient-production-support-activity/#respond Mon, 24 Aug 2015 14:14:00 +0000 https://www.bitwiseglobal.com/en-us/enabling-efficient-production-support-activity/ Readability The code should be readable which will help in quickly debugging the code in case of failure. Labeling with proper comments is recommended which will help understand flow of the code. Coding standards should be followed. Simplicity Break code to keep it simple. For complex code, learning curve becomes steep for support team to ... Read more

The post Enabling Efficient Production Support Activity appeared first on Bitwise.

]]>

Readability

The code should be readable which will help in quickly debugging the code in case of failure. Labeling with proper comments is recommended which will help understand flow of the code. Coding standards should be followed.

Simplicity

Break code to keep it simple. For complex code, learning curve becomes steep for support team to carry out production support of acceptable quality. Also too many function calls to multiple code elements complicates the code. This delays issue resolution time due to analysis time that will be required to debug the logic, thereby affecting SLA.

Rerun Ability

Design Consideration should be given to add features to restart the code from the point it failed. Code should restart without breaking the process. This will save support team efforts of analyzing the code.

Optimized Approach

Design and Code should be optimized to keep its run time as short as possible. Basic techniques that can be implemented are parallel data processing to reduce CPU consumption, database techniques for faster response, data processing techniques for better memory consumption etc.

Needless to say that optimized code is the key to achieve Service Level Agreement target.

Reusability

Use of generic/reusable code will decrease learning curve for support team.

Conclusion

To achieve maintainability and optimized performance to meet SLA targets in production environment, Development team should adhere to best practices which will allow support team to cope up with new releases and evolving business demands.

Bitwise has many success stories of working on combination of Development and Maintenance / Production Support projects. Our experience has evolved to framework driven Development which is based on best practices that ensures optimal performance in production environment. Below are few benefits that are derived from framework-driven Development to ensure consistent and predictable quality, time and cost.

  • Optimal performance due to established code standardization framework
  • Ease of code maintenance
  • Efficient design to achieve rerun ability

The post Enabling Efficient Production Support Activity appeared first on Bitwise.

]]> https://www.bitwiseglobal.com/en-us/blog/enabling-efficient-production-support-activity/feed/ 0